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How to start a return
- Contact customer service at support@enzoclothingstore.com within 14 days of receiving your delivery to request a Return Authorization (RA) number. Include your order number.
- Once approved, you have 10 days to ship the return to our warehouse. If we don't receive it within 10 days, the RA number is canceled.
- Pack the item securely in its original packaging with all tags attached, including the "RETURN POLICY VOID IF REMOVED" tag. Items returned with that tag removed can't be accepted.
- Ship it back. You're responsible for return postage unless we've provided a prepaid label (see "Received a damaged or incorrect item").
Requests after the 14-day window may be considered at our discretion in limited cases, but returns aren't available for items ordered more than 30 days ago.
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